Message with external URL button
Message in card view (Facebook Messenger)
Message with static menu (Facebook Messenger)
Interactive message (WhatsApp)
The bot-message element is used to send messages to the user on behalf of the chatbot.
List of element actions:
the bot message-building designer;
the element parameters settings tab;
the element properties settings block;
<aside> 💡 Note: To go back to the building designer, click on the [💬] button.
</aside>
to open a full-screen mode of the bot message-building designer;
to choose the message type;
to choose necessary messengers;
to delete the message block;
to add the message block.
One element can contain several message blocks.
<aside>
📢 Attention: If nothing is displayed in the [Config] tab when opening the elements settings and the error is in the console, it is necessary to check that the data is set correctly in the TsiVarCharStaticFile and TsiVarCharacterConfig data binds.
If the data is set correctly (there is no error in the system configuration), reinstall these data binds or contact a system administrator.
To reinstall the data, execute the next script on DB.
update SysPackageSchemaData set NeedInstall = 1 where Name like 'TsiVar%';
</aside>
The sending message element has several types:
| Message type | Description | Telegram | Viber | Facebook Messenger | |
|---|---|---|---|---|---|
| Message | Setting up a simple text-only message without any additional components. | ||||
| Note: More information on how it should be set up and how it works can be found in the Simple message. | Allows | Allows | Allows | Allows | |
| Buttons | Setting up a text message with the menu of static buttons. | ||||
| Note: More information on how it should be set up and how it works can be found in the Message with buttons. | Allows | Allows | Allows | Allows | |
| Menu (FB) | Setting up a global bot menu in Facebook Messenger | ||||
| Note: More information on how it should be set up and how it works can be found in the Message with static menu (Facebook Messenger). | - | - | Allows | - | |
| Card (FB) | Setting up information in a card or a catalog view in Facebook Messenger. | ||||
| Note: More information on how it should be set up and how it works can be found in the Message in card view (Facebook Messenger). | - | - | Allows | - | |
| Geolocation | Setting up geolocation in a message for sending. | ||||
| Note: More information on how it should be set up and how it works can be found in the Sending geolocation. | Allows | Allows | Allows | Allows | |
| File | Setting up a file in a message for sending. | ||||
| Note: More information on how it should be set up and how it works can be found in the Sending files. | Allows | Allows | Allows | Allows | |
| Template message | Setting up a message using the pre-prepared message templates in WhatsApp business account. | ||||
| Note: More information on how it should be set up and how it works can be found in the Template message (WhatsApp). | - | - | - | Allows | |
The sending message element has several features:
| Message type | Description | Telegram | Viber | Facebook Messenger | |
|---|---|---|---|---|---|
| Message with external URL button | Setting up a message with a button that leads to an external resource. | Allows | Allows | Allows | - |
| Getting user’s personal data | Setting up a user's personal data request in the message. | Allows | Allows | Allows | With restrictions |
| Message with dynamic buttons | Setting up a text message with the dynamic buttons menu consisting of the Creatio data. | Allows | Allows | Allows | Allows |
| Message with catalog view | Setting up a message with a catalog data view. | Allows | Allows | Allows | - |
| Getting user geolocation | Setting up a user geolocation request in the message. | Allows | Allows | - | With restrictions |
| Getting files | Setting up a file receiving that the user sends in the message. | Allows | Allows | Allows | Allows |
To go to the element properties, click on the settings [🎚] button.
To go back to the building designer, click on the [💬] button.
In the element properties, you can set up the following items: