<aside> 💡 Note: This feature is available in all messengers:

To get the file that the user sent, follow these steps:

  1. Add a new bot-message element or use an existing one as the file receiving point. Specify a request message text.

    <aside> 📢 Attention: You can not use the message element with the active ‘Not to expect the response’ feature. This function works only with a waiting response.

    </aside>

  2. Add the [Add data] element.

  3. Select the object where you want to save the file that you get. For example, save the file data to the [Contact attachments] object:

    Parameter Value
    Which object to add data to? Contact attachments
    What is the mode of adding data? Add one entry
    What column values to set?
    Name Map to the File Name parameter value of the [Bot Message] element.
    Type Select the ‘File’ value from the lookup.
    Contact The contact of the user, who is conducting the dialogue. Map to one of the business process parameters.
    Version 1

  4. Add the [Execute process action] and complete the following parameters:

    Parameter Value
    What user action to perform? Bot Helper. Update File
    Schema name Enter the object schema name where the received file will be stored. For example, ContactFile.
    Schema data column Map to the Id of the created record parameter value of the [Add data] element.
    Data Map to the Answer_File parameter value of the [Bot Message] element where the file is received.

  5. Additionally, you can configure the [Bot message] element with the confirmation about receiving the file.