<aside> 💡 Note: This feature is available in all messengers:

• *Telegram,*
• *Viber,*
• *Facebook Messenger.* </aside>

<aside> 📢 Important: This button type doesn’t support in WhatsApp business account messenger..

</aside>

To get the user’s personal data, follow these steps:

1. Add a new bot-message element or use an existing one.

2. Choose the ‘Buttons’ type of the message.

3. Select the necessary messengers.

4. Pick the button menu type. This feature can be used only in the *Reply* button menu type.

5. Write the text of the message. If necessary, you can specify the values of the parameters in the text.

6. Add one button to the menu.

7. Fill in the general settings:

   • Button action: Choose the [Request user contact] item.
   • Text: Enter the text that will be displayed as the button title. If necessary, you can set parameter values in the button title.
   • Value: Enter the value that the business process receives. The Answer element parameter will have this value if the user clicks this button.

   

8. Additionally, you can set up a button display style for Viber messenger.

As a result, the user’s data will be written to the following parameters:

| --- | --- | --- | | Answer_Contact_Contact ID | Outcoming | This is the user ID in the messenger, who is conducting the current dialogue. Note: This parameter is used in [Request user's contact]. | | Answer_Contact_First Name | Outcoming | This is the user's first name in the messenger conducting the current dialogue. Note: This parameter is used in [Request user's contact]. | | Answer_Contact_Surname | Outcoming | This is the surname of the user in the messenger who is conducting the current dialogue. Note: This parameter is used in [Request user's contact]. | | Answer_Contact_Phone number | Outcoming | This is the phone number that is registered in the messenger. Note: This parameter is used in [Request user's contact]. | | Answer_Contact_Phone number_For searching | Outcoming | The phone number for search format in the Creatio. Note: This parameter is used in [Request user's contact]. |

Set up the processing of this data using the business process elements. For example, enrich the [Contact] item with this data.