Go to banzait.com | Search these pages with the button in the top right

How to use the Banza chat operators

Learning resources to help you begin utilizing the chat operators from Banza for administrators and end-users. If you have any questions, don't hesitate to reach out.

This extension is designed for B2C companies that engage in active customer interaction. It simplifies the communication process for customers while also streamlining request processing and internal business processes for companies.

🔖 Setting up


Management operators and teams

Setting up the dialogue actions

Setting up bot weight

Settings management

Dialog transfer from bot to operator

Troubleshooting

👨‍💻 Using


Dialogues processing by operator

Initiate a dialogue with client independently

Dialogue analytic

Dialogue processing options