Analytical indications are covered once again after closing the dialogue.

The following indications are calculated for the operators:

• Time of first response
• Minimum response time
• Maximum response time
• Average response time
• Duration of communication in the dialogue by the operator
• Total duration of operators communication in dialogue
• Total dialogue duration
• Total number of messages
• Operator messages number

Additionally, you can use indications for bots:

• Bot dialogue duration
• Bot messages number
• User messages number

The following are examples of analytics that can be customized as required within a design solution.