The bot weight is the weight unit of the dialogue from this bot, which influences the operator load.

By default, all bots have the same weight. But you can manage the bot’s weight. By increasing the weight of a bot, operators can be given more time to handle dialogues that require their increased involvement or more complex processing.

<aside> 💡 For example,

The following bots have such load distribution:

The operator's maximum workload is the simultaneous processing of the 12 dialogues.

Accordingly, the operator can cope with:

The 2 (2 * 3(weight) = 6) dialogues from the ‘Bot for support’.

AND

The 2 (2 * 2(weight) = 4) dialogues from the ‘Bot for sales’.

AND

The 2 (2 * 1(weight) = 2) dialogues from the ‘Bot for booking’.

But they will not be able to take one more dialogue into processing at the same time.

</aside>

<aside> 📢 Attention: The operator can get new dialogues until:

*the current load < the maximum load.*

Where the current load = the number of bot dialogues * the bot weight

</aside>

To set up the bot weight, follow these steps:

1. Go to the [Bot] section.

2. Open the necessary bot.

3. Enter the weight for it.

   

4. Save the changes.