Use predefined, highly structured messages to connect with your audience once they opted-in to receive messages from you. Populate dynamic content with Creatio data.

Synchronize WhatsApp templates

To add synchronize WhatsApp templates, you need:

1. Add the [WhatsApp business account] section to the necessary workplace.

2. Add a new record in this section.

   

3. Fill in the following parameters:

   • Name
   • Business account ID
   • Access token

4. Set up the ‘Activate’ flag in this record.

   

5. Save all settings.

6. Set up M3 webhook into WhatsApp application.

   

7. Run the [BnzWaTemplatesSynchonization] business process from this section.

Check the synchronization result

1. Open the necessary WhatsApp business account.

2. Go to the [Synchronization log] tab.

3. Check the log message from last creation date in the [Log data] detail.

   

4. Back to the [General] tab.

5. Check records updating in the [Message templates] detail.

   

Setting up message in bot handler

1. Add a new message element into bot handler.
2. Select the ‘Template message (WhatsApp)’ type.
3. Choose the ‘WhatsApp’ channel.
4. Specify default language.
5. You can also specify language using dynamic values of a macro. For example, the client’s language.

As a result, the next fields will be filled by the template data.

You can also fill in, if provided by the template: