You can view the history of dialogues between the clients and the bots in the [Dialogues] section.

Open the dialogue page to read detailed information about it.

General information

On the dialogue page, the main record information is located in the record profile on the left-hand field block:

• Name: the dialogue name, which is generated automatically in the system.
• Status: current dialogue status.
• Created on: date and time when the dialogue was created.
• Due date: date and time when the dialogue was closed.
• AI Assistant: specified AI assistant configured when [Bot provider] record creation.
• Dialogue initiator: the party that started this dialogue between a bot and a person. It can be:
  • Client.
  • Bot.
• Contact: lick to the client’s contact record.
• Chat user name: messenger client’s username.
• Account: lick to account record.
• Operator: operator working with chat.
• Team: team working with chat.
• Channel: link to the bot record, from which this dialogue was received.

Detailed information is in the blocks of the [Dialogue], [Operator] and [Statistics] tabs.