Using Telegram notifications in Creatio facilitates instant communication by sending alerts and updates directly to users via their Telegram accounts. This method ensures that users receive important information and reminders promptly, even when they are on the go. Telegram notifications enhance responsiveness and help maintain continuous engagement with the system, leading to quicker decision-making and more efficient task management.

By following these steps, users can set up and customize Telegram notifications, including defining the message content and within which bot the communication will be taking place.

Set up the Telegram Notification

To set up the Telegram notification, follow these steps:

  1. Open the [Channel] tab in a record within the [Notification Master] section.
  2. In the [Notification Channel] field, select [Messenger notification].

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The following fields will then appear on the page:

<aside> ⚠️ Note: Currently, the only available messenger option is Telegram. If you require another messaging platform, please inform us.

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Set up the Telegram Bot

Setting up the Telegram bot establishes a connection between Creatio and Telegram, enabling automated delivery of notifications directly to users via Telegram.

If you haven't set up a bot yet, follow these steps:

  1. Click the [+ New] button in the dropdown menu.

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  2. In the modal window that appears, fill in the following fields:

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