You can configure the chatbot reaction to a long absence of a user’s response.

To do this follow these steps:

1. In the [Bot settings] element on the [Config] tab, activate the ‘Timeout’ attribute.
2. Fill in the timeout settings with the necessary data:
   • Timeout (min): The time that the business process will wait for a response from the subscriber.
   • Message: The text that the chatbot will send to the subscriber as a reminder
   • Reminders maximum number: The number of repetitions that the bot will perform until the subscriber responds to the request.
   • Message before stopping the process: The final message sent to the subscriber when the business process stops.

<aside> 💡 Note: When sending a reminder, the chatbot will repeat the text of the previous message with all configured actions.

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As a result, if the bot does not receive any response within the configured time period, it will send a reminder message and duplicate previous messages. Messages are not duplicated before the process is stopped.