Go to the [System settings] section.
Open the [Bot inactive dialogue completion timeout, minutes] system setting.
Change the value in the [Default value] field.
Save the changes.
Re-logging into the system.
By default, the waiting time for closing an inactive client-bot dialogue is 10 minutes. The dialogue is automatically closed after this time, starting from the moment of receiving the last message.
<aside> 💡 Note: Taking into consideration the time lag between the starts of the [Close bot chat process] process.
</aside>
To change the waiting time for closing the inactive client-bot dialogue:
Go to the [System settings] section.
Open the [Bot inactive dialogue completion timeout, minutes] system setting.
Change the value in the [Default value] field.
Save the changes.
Re-logging into the system.