Closing inactive client-bot dialogues

By default, the waiting time for closing an inactive client-bot dialogue is 10 minutes. The dialogue is automatically closed after this time, starting from the moment of receiving the last message.

<aside> 💡 Note: Taking into consideration the time lag between the starts of the 'Close bot chat process' process.

</aside>

To change the waiting time for closing the inactive client-bot dialogue:

1. Open the [Bot] section.
2. Open the [Actions] button menu.
3. Select the Bot dialogue end interval, minutes system setting.
4. Change value.
5. Save the changes.
6. Relogging into the system.

You can also manage this setting in the [System setting] base section.

Searching inactive client-bot dialogues

By default, the frequency of searching for inactive dialogues between the client and the bot is once every minute.

To change the checker frequency:

1. Open the [Bot] section.
2. Open the [Actions] button menu.
3. Select the Bot dialogue closure check interval, minutes system setting value.
4. Change value.
5. Save the changes.
6. Relogging into the system.
7. Run the ‘Schedule close bot chats process’ (TsiSheduleCloseBotChatsProcess) process.

You can also manage this setting in the [System setting] base section.

If there is no need to automatically close the inactivity dialogue, follow these steps:

1. Click the [⚙️] button to open the [System Designer].
2. Click [Process Library].
3. Deactivate the ‘Schedule close bot chats process’ process.