Closing inactive client-bot dialogues

By default, the waiting time for closing an inactive client-bot dialogue is 10 minutes. The dialogue is automatically closed after this time, starting from the moment of receiving the last message.

<aside> 💡 Note: Taking into consideration the time lag between the starts of the [Close bot chat process] process.

</aside>

To change the waiting time for closing the inactive client-bot dialogue:

  1. Go to the [System settings] section.

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  2. Open the [Bot inactive dialogue completion timeout, minutes] system setting.

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  3. Change the value in the [Default value] field.

  4. Save the changes.

  5. Re-logging into the system.

System settings info